Clerical and Administrative Workers (not covered elsewhere)

What the job involves

• Records, prepares, sorts, classifies and files information
• Sorts, opens and sends mail
• Photocopies and faxes documents
• Prepares reports of a routine nature
• Records issue of equipment to staff
• Receives letters and telephone messages
• Transcribes information onto computers, and proofreads and corrects copy
• May provide customers with information about services
• May perform receptionist duties

Key values of workers in Clerical and Administrative Workers (not covered elsewhere)

• Support

  Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

• Independence

  Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

• Working Conditions

  Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

• Achievement

  Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

• Recognition

  Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Top skills required for workers in Clerical and Administrative Workers (not covered elsewhere)

• Active Listening

  Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Speaking

  Talking to others to convey information effectively.

• Writing

  Communicating effectively in writing as appropriate for the needs of the audience.

• Critical Thinking

  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Social Perceptiveness

  Being aware of others' reactions and understanding why they react as they do.